Terms of Service

These terms are an agreement between Monika Sharma, trading as QueueWho (“we”, “us”) and the restaurant business that subscribes to QueueWho (“the Restaurant”, “you”). They include the Data Processing Agreement, the Privacy Policy and the plan and price agreed for your subscription.

The owner who accepts these terms confirms they are at least 18 and are authorised to bind the Restaurant. These terms are an electronic record under the Information Technology Act, 2000 and need no physical signature.

QueueWho is software that lets the Restaurant's guests see the menu, order and pay from their table by scanning a QR code, and lets the Restaurant run its kitchen display, billing, GST invoices, payments, staff, stock, reports and guest relationships (“the Service”). Features depend on the plan.

We provide the Service as a technology platform. We are not a party to the sale of food between the Restaurant and its guests, we don't prepare or deliver food, and we don't collect or hold guests' payments: online payments go through the Restaurant's own account with a payment gateway, directly to the Restaurant.

• The owner controls who has access, invites staff with the right role, and removes people who leave.
• Each person uses their own account. Shared tablets must be registered and staff sign in on them with their own PIN.
• Keep passwords, PINs and two-factor devices secret. Turn on two-factor sign-in for owners and managers.
• Tell us at once if you suspect an account has been misused. You are responsible for what is done through your accounts.

You are responsible for your business and what you show your guests. In particular you will:

• hold and display a valid FSSAI licence or registration, and enter its number in Settings so it appears on the menu and bills;
• set correct prices, taxes, GSTIN and invoice details, file your own GST returns, and keep your own books (the Service helps, but your accountant should check your bills);
• describe dishes accurately, including veg / non-veg / egg marks; verify allergen information yourself before it is shown (the Service shows “ask staff” until you do, and AI never sets allergens);
• show service charge only as optional, never add it by default, and remove it if a guest asks, as the Central Consumer Protection Authority's guidelines require;
• honour the cancellation and refund policy you show guests, and handle complaints about food and service;
• as the Data Fiduciary for your guests' data under the DPDP Act, use it only for the purposes in the guest privacy notice, answer guests' requests to see, correct or erase their data on time, and send offers only to guests who opted in, with DLT-registered templates and within permitted hours (TRAI rules);
• comply with all laws that apply to your business, including food safety, legal metrology, consumer protection, tax and labour laws.

You must not use the Service to:

• break any law, or sell anything illegal (including prohibited tobacco or alcohol sales);
• upload content that is false, misleading, obscene, defamatory, infringes someone else's rights, or is otherwise prohibited by rule 3(1)(b) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021;
• send messages to people who haven't agreed to receive them;
• try to reach another restaurant's data, test our security without written permission, overload the Service, or copy or resell it;
• upload malware or interfere with the Service.

We may remove content or suspend access that breaks this clause, and will tell you why.

• Fees are as per your plan, quoted per month and exclusive of GST, which is added at the applicable rate. We issue a GST invoice for each payment.
• A free trial, if offered, ends on the date shown; continuing after it means paying for the plan.
• If an invoice is unpaid 7 days after its due date we may, after telling you, limit the Service to reading and exporting data until it is paid. We will not delete data for non-payment without 30 days' written notice.
• We may change prices with at least 30 days' notice by email. The new price applies from your next billing period; you may cancel before then.
• Refunds of subscription fees follow the Refund and Cancellation Policy.

Your menus, orders, bills and guest records belong to you. We process guest personal data only on your instructions and as set out in the Data Processing Agreement, which forms part of these terms. You can export your data at any time while subscribed and for 30 days after the subscription ends.

We may use anonymised, aggregated statistics that identify neither you nor any person (for example, average kitchen times across all restaurants) to run and improve the Service.

Some features use artificial intelligence to read menu photos, suggest descriptions, translate, answer guests' menu questions and summarise reports. AI output can be wrong. Menu content it suggests, including prices read from photos, reaches guests only after a member of your staff approves it. The menu assistant answers guests only from your published menu and passes on allergen facts only where your staff verified them. AI never sets allergens. You are responsible for checking what you publish.

We aim to keep the Service available at all times and to schedule maintenance outside busy hours, but we don't guarantee that it will be uninterrupted or error-free, especially during the pilot. Keep a way to take orders and payments without the Service (for example a paper pad and the card machine). Support is available by email at [email protected] and by phone during Monday to Saturday, 10 am to 6 pm IST (except public holidays).

We own the Service, its software and design. We give you a non-exclusive, non-transferable right to use it for your restaurant while subscribed. You keep the rights in your content (menu, photos, logo) and allow us to host and display it to provide the Service.

Each of us will keep the other's non-public business information confidential and use it only for this agreement, except where the law requires disclosure.

• You can cancel at any time from your account or by email; the Service continues until the end of the paid period.
• We can end the agreement with 30 days' notice, or immediately if you seriously breach these terms (for example illegal use or non-payment after notice), or if the law requires.
• After the end, you have 30 days to export your data. We then delete it within 90 days, except what we must keep by law, as set out in the Data Processing Agreement.

The Service is provided “as is”. To the extent the law allows, we exclude warranties not set out in these terms. We are not responsible for your food, prices, taxes, guests' payments held by your gateway, or the acts of your staff.

Neither of us is liable for indirect or consequential losses, or lost profits. Our total liability under this agreement in any 12 months is limited to the fees you paid us in those 12 months. These limits don't apply to fraud, wilful misconduct, or liability that can't be limited by law.

You will compensate us for third-party claims arising from your content, your food and service, or your breach of law or of these terms, including penalties caused by your misuse of guest data.

For menus and other content you publish, we act as an intermediary under section 79 of the Information Technology Act, 2000. Anyone can report content that is unlawful to our Grievance Officer, Monika Sharma, at [email protected]. See Grievance Redressal.

We may update these terms. We will email owners at least 30 days before a change that affects them takes effect, and ask the owner to accept the new version in the console. If you don't agree, you may cancel before it takes effect.

These terms are governed by the laws of India. We will first try to settle any dispute by talking for 30 days. If that fails, the dispute will be referred to a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Dehradun, in English. Subject to that, the courts at Dehradun have jurisdiction.

If any part of these terms is invalid, the rest continues. Neither of us is responsible for delays caused by events beyond reasonable control (such as power or network failures, natural disasters or government action). You may not transfer this agreement without our consent. Notices to us go to [email protected]; notices to you go to the owner's email address.