Terms of Use for Guests

When you order through a table QR code, you are buying from the restaurant. The restaurant sets the menu, prices and taxes, prepares and serves your food, issues your bill and receives your payment. Its name, address, phone, GSTIN and FSSAI licence number are shown in “See more about this restaurant” on the menu and on your bill.

Monika Sharma, trading as QueueWho provides the ordering software (QueueWho) to the restaurant. We are not a seller of food and are not a party to your purchase.

• Prices are in Indian rupees. The menu says whether prices include GST; the cart shows the taxes before you order.
• Service charge, if the restaurant has one, is optional: it is added only if you tick the box, and you can ask staff to remove it from the bill.
• Dishes can run out. If something you ordered isn't available, staff will tell you and it won't be charged.
• Photos are for illustration; portions and presentation can vary.

Veg, non-veg and egg marks and allergen lists are provided by the restaurant. Allergens are shown only where the restaurant's staff have checked them; otherwise the menu says “ask staff”. If you have an allergy or dietary need, always tell the staff before ordering. The menu assistant can make mistakes and is not a substitute for asking.

• Your order goes straight to the kitchen once placed (or once paid, if the restaurant asks for payment first). Check it before you send it.
• Give your real name and a mobile number you can be reached on. The restaurant may ask you to confirm the number with a one-time code.
• Don't place orders for a table you aren't at, or orders you don't intend to pay for.

• You can pay as the restaurant allows: at the counter, by UPI, by card on the restaurant's machine, or online.
• Online payments are processed by the restaurant's payment gateway (such as Cashfree, Razorpay, PhonePe, PayU or Paytm) on its secure page. We never see or store your card or UPI details.
• If money is taken but the order can't be accepted (for example the payment arrived too late or twice), it is refunded automatically.
• Cancellations and refunds follow the Refund and Cancellation Policy.

Don't misuse the menu: no fake orders, abusive feedback, attempts to reach other people's orders or data, or automated access. The restaurant may refuse or cancel orders that break this, and access may be blocked.

Ratings and comments you leave go to the restaurant to improve its service. Keep them honest and respectful, and don't include other people's personal details.

How your name, number and order are used is explained in the Privacy Notice for Guests, which you accept at checkout.

The restaurant is responsible for the food, its safety and quality, prices, bills and service. Monika Sharma, trading as QueueWho is responsible for the software working as described and for protecting the data it processes. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

Tell the restaurant's staff first: most problems are fixed at the table. For a problem with the ordering system or your data, contact our Grievance Officer, Monika Sharma, at [email protected] (see Grievance Redressal). You can also call the National Consumer Helpline on 1915 or use consumerhelpline.gov.in.

These terms are governed by the laws of India.