Refund and Cancellation Policy

• Ask any member of staff. An order can be cancelled free of charge until the kitchen starts preparing it.
• Once preparation has started, cancellation is at the restaurant's discretion, because the food can't be resold.
• Dishes the restaurant can't serve (for example sold out) are removed from your bill.

Tell the staff during your visit, so they can replace the dish or adjust your bill. Restaurants decide replacements, discounts and refunds for food and service issues; every change to a bill is recorded with the reason.

• You paid online, but the order couldn't be accepted (payment arrived after it expired, or you were charged twice)

  What happens: Refunded automatically to the same account, card or UPI ID

  Timing: Started at once; usually credited in 5–7 working days, depending on your bank

• Payment failed, but money left your account

  What happens: Your bank or UPI app reverses it automatically under RBI rules. If not, contact the restaurant with the payment reference

  Timing: UPI: usually by the next working day. Cards and net banking: up to 5–7 working days

• The restaurant agrees to refund an online payment

  What happens: Refunded to the original payment method through the restaurant's gateway

  Timing: Started the same day; usually credited in 5–7 working days

• You paid by cash or on the card machine

  What happens: The restaurant refunds you directly

  Timing: At the restaurant

Refunds always go back to the original method of payment. The restaurant receives your payment, so it is responsible for the refund; we make sure the software triggers automatic refunds. If a refund hasn't arrived after 10 working days, contact the restaurant with the bill number, or our Grievance Officer at [email protected].

• You can cancel your subscription at any time. It stays active until the end of the period you've paid for, and isn't renewed.
• Free trials can be cancelled at no cost before they end.
• Fees already paid for a period that has started aren't refunded, except where we end the agreement without cause, the Service was unavailable for a major part of the period because of us, or the law requires a refund. Then we refund the unused part, pro rata.
• Fees charged by mistake (for example twice) are refunded in full within 7 working days of being confirmed.
• Refunds go to the account the fee was paid from, with a GST credit note.

Guests: ask the restaurant first. Restaurants: email [email protected]. See also the Terms of Use for Guests and Terms of Service.