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QueueWhoAll policies

Policy

Grievance Redressal

Version
2026-10-v1
Effective
16 October 2026

If something isn't right, with your data, an order, or content on the platform, here is who to contact and what happens next.

  1. 1.Grievance Officer

    Our Grievance Officer also answers questions about how personal data is processed on the platform:

    Monika Sharma

    Grievance Officer and Data Protection Contact

    Monika Sharma, trading as QueueWho

    40, Krishna Enclave, Lane 7, Subhash Nagar, Dehradun, Uttarakhand 248002

    Email: [email protected]

    Phone: +91 75050 11245

  2. 2.What you can raise

    • A request to see, correct, complete, update or erase your personal data, to withdraw consent, or to nominate someone (DPDP Act sections 11 to 14).
    • A complaint about how your personal data was handled, by us or by a restaurant using the platform.
    • Content on a restaurant's menu page that you believe is unlawful, or that infringes your rights.
    • A problem with an order, payment or refund made through the platform, if the restaurant hasn't resolved it.
    • A suspected security problem (please don't test it further; just tell us).

  3. 3.How to raise it

    • Email [email protected], or write to the postal address above.
    • Say who you are and how to reach you; the restaurant's name and the date of your visit, if it is about an order; the mobile number or email address the data is held under; and what you'd like done.
    • Guests can also use Your data on the menu to see, download or stop offers immediately, and to send a correction or erasure request straight to the restaurant.

    We may ask you to confirm your identity (for example with a one-time code to your number) before acting on a data request, so nobody else can get your data. We never charge for handling a grievance.

  4. 4.How fast we respond

    • We acknowledge every grievance within 24 hours and give you a reference.
    • We resolve it within 15 days of receiving it, and always within the 90 days the DPDP Rules allow, telling you what was done and why.
    • Requests to remove unlawful content are acted on within the times the IT Rules set, which can be as short as 24 to 72 hours.
    • Where a restaurant must act (because it is the data fiduciary for guest data, or the seller of the food), we pass the request on the same working day and follow it up until it is done.

  5. 5.If you are not satisfied

    • For personal data: complain to the Data Protection Board of India through its online complaint process (details on meity.gov.in). The DPDP Act asks you to try this grievance process first.
    • For a consumer complaint about an order: the National Consumer Helpline, 1915 or consumerhelpline.gov.in, or the consumer commission (e-Daakhil).