Legal
Policies
How QueueWho and the restaurants that use it handle your data, the terms of the service, and how to reach us. Written in plain language under India's Digital Personal Data Protection Act, 2023 and the rules made under it.
For guests ordering at a restaurant
Privacy Notice for Guests
What a restaurant collects when you order by scanning a table QR code, why, and your rights.
2026-10-v2 · effective 16 October 2026
Terms of Use for Guests
The rules for ordering and paying from your table, and who is responsible for what.
2026-10-v1 · effective 16 October 2026
Refund and Cancellation Policy
Cancelling an order, refunds for online payments, and subscription cancellations.
2026-10-v1 · effective 16 October 2026
Service and Delivery Policy
How orders are served at the restaurant, and how the software is delivered to restaurants.
2026-10-v1 · effective 16 October 2026
For restaurants using the platform
Terms of Service
The agreement between us and the restaurants that subscribe to the platform.
2026-10-v1 · effective 16 October 2026
Data Processing Agreement
How we process guest data on each restaurant's behalf, as the DPDP Act requires.
2026-10-v1 · effective 16 October 2026
Privacy Policy
How we handle the personal data of restaurant owners, staff and visitors to this website, and our role for guest data.
2026-10-v1 · effective 16 October 2026
For everyone
Cookie Policy
The few cookies and on-device storage this site uses. No advertising or analytics trackers.
2026-10-v1 · effective 16 October 2026
Grievance Redressal
Who to contact with a complaint or a data request, and how fast we respond.
2026-10-v1 · effective 16 October 2026
Contact Us
Our registered details, support email and phone.
2026-10-v1 · effective 16 October 2026